Why do you want to work here or Why do you Want to Work in Customer Service?
This is a common interview question that can be difficult to answer, especially if you’re trying to improve. It is risky not to formulate an exhaustive answer to this question, as your answer may determine whether or not you get the job.
Why is this interview question so important?
The company is looking for someone who strongly believes in the mission of the company and wants to have a positive impact on the organization and its customers.
Finding a candidate who is a perfect fit for the job and the company can also be a time-consuming and expensive process. That’s why hiring managers want to help their employer get a good return on their investment.
When might you be asked, “Why do you want to work here?” At any point in the interview, actually. However, it is likely that you will be asked questions at the beginning of the interview to set the tone for the conversation.
This can also happen at the end of the call, as the hiring manager wants to confirm your interest and enthusiasm for the opportunity you learned about.
Look out for other phrases for similar questions, such as “Why do you want to work with us?” or “Why are you interested in this position?
Examples of what not to say
The exact answer to the question “Why do you want to work here? Knowing how to formulate a valid and appropriate response for most job interviews starts with understanding what employers may not want to hear.
Here are some examples:
“To be honest, I just want a job, and it’s nice. It’s definitely a clear answer. However, she doesn’t show a genuine interest in the position or the company.
Besides, the hiring manager might be concerned about this.” That means leaving the company early for another, more interesting opportunity.
Every company wants to be seen as the employer of choice, and large companies tend to believe that they are getting competitive compensation for hiring the best candidates.
That said, they don’t want to recruit people whose primary motivation is money.
“I’m aiming very high. This position is just an intermediate step. Although no employer expects every employee to be.
With the organization for a long period of time, this kind of feedback shows that you are in the middle of the current situation.
You are more focused on the future then on the future. She also suggests that you already have a leg before you are hired.
a more thoughtful approach
Why do you want to work here?
One of the keys to getting a solid answer to this question. To rephrase the question as, “Why would this company want to hire me?”
In other words, think more about what you have to offer and how you can make an impact, rather than why it will benefit you. Here are a few things to keep in mind when drafting your response:
How can you help the business succeed? Find out what’s going on in the company and its industry. Has it recently changed its product or service offering?
What competitive pressure does it face? Consider the bigger picture and ask yourself, “What skills and experiences do I have that would be particularly helpful to this employer right now?” ,
What past business successes can you replicate in this business? How have you met or exceeded your employer’s expectations in your previous jobs? What problems did you help solve?
What ideas did you come up with to help the company save money or improve bottom line? Have you learned lessons that you can apply to create value for a potential employer in the future?
A candidate’s ability to fit into the organizational culture is a key hiring factor for many employers.
That’s why you should do your homework on the company culture and find out what you find most appealing about it. For example, if the company encourages entrepreneurship and this is an important topic.
How do you contribute to the company culture?
You mention it in your answer.
When people ask you,”Why do you want to work then? or” Why are you interested in this position?
“During the interview, you want to answer politely while remaining natural. To start, you can try You can elect each and also customize your response to.
I see this occasion as a way to contribute to an instigative/ future- looking/ developing company/ assiduity, and I believe I can …”
Consider my chops to be particularly suitable for this position because.”
I believe I’ve the knowledge to be successful in this part and in the company because.”
I’m pleased to take this position as it’ll enable me to …”
(Or with other tricky questions like” Tell me about yourself “or” What are your biggest sins?”), some job campaigners indurate for fear of saying the wrong thing.
But anticipating the question and taking the time to prepare an acceptable answer before the interview will help you avoid getting confused and increase your chances of getting the job.
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Adopting a positive attitude has a communicative effect. Focus on what you can bring to the customer: how do you solve their problem in the most efficient way?
By doing this, the customer will appreciate your positive participation, will be listened to and less likely to react negatively to your offers.
A positive attitude has an impact not only on your customers, but on all your professional circles, ie your employees.
As a customer service representative, you must be able to communicate clearly, both in writing and orally. This means you can write grammatically flawless emails and speak fluently on the phone.
You should ideally be fluent in multiple languages – which is an asset when applying for a customer service position within an internationally oriented company.
Listen carefully to your customers
A good customer service representative excels in the art of listening.
This aspect sounds easier said than done, because “listening well” also means that you have to be able to read between the lines so that the customer knows exactly what the customer wants when he says his device:
“Still broken”. Is he dissatisfied with the quality of the product? Or do you prefer after sales? or warranty period? The experienced colleague first has his client complete his complaint and then asks the right questions.
Solve Problems Creatively
A healthy dose of creativity is not an unnecessary luxury when it comes to solving customer problems. In fact, a customer service representative is expected to always provide solutions to their customers.
This solution is sometimes not found in traditional procedures that must be respected. What should be done then? Ask a colleague for advice or transfer your customer?
It is up to you to find the right solution for the given problem. In fact, a colleague who is really good at solving problems won’t give up until a solution is found. He also ensures good customer follow-up.
Don’t take it personally
An important point when dealing with day-to-day complaints: never take your customers’ comments personally.
Focus on what you’re listening to – the customer is passionate enough already – and analyze the problem rationally. If you personally care about all issues, you won’t last long in a customer service position.
Warning: However, this does not mean that you do your job as an emotionless robot. Understand and understand your customers’ comments.
For example, say “I understand your problem” and make it clear that you are looking for a solution as soon as possible.
This way you build a relationship of trust with your customer and you communicate in a clear and positive way. In this way, the circle is closed, because communication plays an essential role – of course in customer service.
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